Celagenix® is supported by one of the largest privately owned retirement fund administrators in the country, with over 920,000 members under administration and over 260 staff members in 5 different cities across South Africa.

Together with our associate, we assist clients with the analysis, design, implementation, administration, and ongoing management of employee benefits solutions and value-added products. By extension, the Celagenix® Group offers a wide range of corporate services that underpin our employee benefits offering, inter alia providing guidance and assistance to corporate clients of Celagenix® on complex organisational issues, business growth acceleration strategies and tactical enterprise-wide transformation.

How we help clients

Employee Benefits Structuring

  • Pension Funds
  • Provident Funds
  • Group Retirement Annuity Funds
  • Group Risk Schemes
  • Beneficiary Funds
  • Group Funeral Schemes
  • Group Medical Aid Schemes
  • Value-added products and services

Employee Benefits Consulting

  • Risk benefits assessments
  • Fund and scheme evaluation and benchmark comparisons
  • Member induction sessions and exit interviews
  • Member communication and group meetings
  • Annual review and reconciliation of funds and schemes
  • Employer Fund Steering Committee compliance support
  • Coordination of Fund Investment strategies via contracted professional Asset Consultants and/or Fund Managers
  • Personal financial advice and assistance in the event of death, disability, retirement, resignation, or retrenchment of members

Turnkey Fund Administration

  • Premium allocation
  • Record maintenance & underwriting management
  • Claims management
  • Fund accounting
  • Comprehensive reporting
  • Easy-to-use web interface
  • Maximum automation with the Employer
  • Web Interface with built-in validation that allows inter alia the following:
    • Upload of schedules
    • Initiation of claims
    • Checking member ID against whole data base to avoid duplications
    • Validating bank information
    • Validating static data

Member Communication

  • Digital benefit statements
  • On-site self-service kiosks with advanced facial recognition capabilities
  • Dedicated call centre
  • WhatsApp
  • Online live chat
  • Chat bots
  • Email support
  • USSD channel

Employee Benefits Structuring

  • Dedicated training teams and a state-of-the-art training centre to educate and train employers
  • Holistic fund-specific approach
  • Focused on financial wellness
  • Educational videos
  • Gamified rewards system
  • Engaging content
  • Communication and correspondence in native languages