Employee
Celagenix® is supported by one of the largest privately owned retirement fund administrators in the country, with over 920,000 members under administration and over 260 staff members in 5 different cities across South Africa.
Together with our associate, we assist clients with the analysis, design, implementation, administration, and ongoing management of employee benefits solutions and value-added products. By extension, the Celagenix® Group offers a wide range of corporate services that underpin our employee benefits offering, inter alia providing guidance and assistance to corporate clients of Celagenix® on complex organisational issues, business growth acceleration strategies and tactical enterprise-wide transformation.
How we help clients
Employee Benefits Structuring
- Pension Funds
- Provident Funds
- Group Retirement Annuity Funds
- Group Risk Schemes
- Beneficiary Funds
- Group Funeral Schemes
- Group Medical Aid Schemes
- Value-added products and services
Employee Benefits Consulting
- Risk benefits assessments
- Fund and scheme evaluation and benchmark comparisons
- Member induction sessions and exit interviews
- Member communication and group meetings
- Annual review and reconciliation of funds and schemes
- Employer Fund Steering Committee compliance support
- Coordination of Fund Investment strategies via contracted professional Asset Consultants and/or Fund Managers
- Personal financial advice and assistance in the event of death, disability, retirement, resignation, or retrenchment of members
Turnkey Fund Administration
- Premium allocation
- Record maintenance & underwriting management
- Claims management
- Fund accounting
- Comprehensive reporting
- Easy-to-use web interface
- Maximum automation with the Employer
- Web Interface with built-in validation that allows inter alia the following:
- Upload of schedules
- Initiation of claims
- Checking member ID against whole data base to avoid duplications
- Validating bank information
- Validating static data
Member Communication
- Digital benefit statements
- On-site self-service kiosks with advanced facial recognition capabilities
- Dedicated call centre
- Online live chat
- Chat bots
- Email support
- USSD channel
Employee Benefits Structuring
- Dedicated training teams and a state-of-the-art training centre to educate and train employers
- Holistic fund-specific approach
- Focused on financial wellness
- Educational videos
- Gamified rewards system
- Engaging content
- Communication and correspondence in native languages